• Peter F Gallagher

Trusted Adviser - Change Management and Business Improvement Practitioners

Updated: Oct 11, 2020

One of the most important considerations for a change practitioner or a lean practitioner is that, without trust you will not achieve improvement or change through people. As a change improvement agent, you are selling a change to the organisation. The person you engage with will ask one key question when you introduce yourself, “can I trust you?” The Trust Equation provides a model to show the key elements of a change agent as a Trusted Adviser. The objective is to build trust by increasing credibility, reliability, intimacy and to lower self-orientation.

"Without trust you will not change the employees or the organisation" ~ Peter F Gallagher, a2B AUILM, a2B AUILM Employee adoption model, a2B5R® Employee Behavioural Model, a2B5R, a2BCMF, a2B AUILM Peter F Gallagher Author of “The Leadership of Change”, The Leadership of Change – volume 1, The Leadership of Change Fables, #LeadershipOfChange, Enabling the leadership of change, enablingtheleadershipofchange.com, a2B Advisory Consulting, www.a2B.consuling, Peter F Gallagher, PeterFGallagher.com, Peter F Gallagher Speaker, If you do not change employee mindset and behaviour, you will not get organisational change" ~ Peter F Gallagher, #LeadershipOfChange, Peter F Gallagher Change Management Expert, Peter F Gallagher London & Edinburgh, Global Speaker, Peter F Gallagher London & Edinburgh, Change Consultants London & EdinburghTraining, Change Improvement, Enabling step improvement, Sarah L Gallagher, Change Management, Change Management Framework, a2BBIS, [Author: Peter F Gallagher], +44 75 4147 2955, +44 75 4401 2510, peter.gallagher@a2B.consulting, London office: Kemp House, 152 - 160 City Road, London, EC1V 2NX, Edinburgh Office: 8/1 East Suffolk Road, Darroch House, Edinburgh, EH16 5PL, Change Management Practitioner Training, Change Management Sponsorship Training, , Business Improvement Consultants London & Edinburgh, Lean Consultants London & Edinburgh, Training Certification London & Edinburgh, Training Certification, Training Accreditation,

Characteristics and Traits

The success of any improvement or change depends heavily on the relationship between the change agent, the sponsor, leadership team and the employees of the organisation. It matters less if the organisation appoints internal change agents or hires outside consultants. To be successful, change agents develop relationships built on trust and commitment. Again, getting the right person with right behaviour the required growth mindset is extremely important. Other characteristics and traits include:


~ People Skills: Change is about people. Change adoption and success will be achieved when employees embrace it.

~ Credibility: Must have credibility within the organisation, both in knowledge and character to lead by example.

~ Tenacity: Not giving up easily when progress is strained, being patient yet persistent.

~ Listening Skills: Ability to explore different employee perspectives and take them into account when looking for solutions.

~ Good Communicator: Ability to communicate to people in a non-threatening manner and define what is expected of them within a diverse culture.

~ Positivity: Using positivity when communicating with employees can make a huge positive impact on their emotional well-being and their future adoption of the change.

"Without trust you will not change the employees or the organisation" ~ Peter F Gallagher

Peter F Gallagher is a Change Management Global Thought Leader, Expert, International Speaker, Author and Leadership Alignment Coach.


Ranked #1 Change Management Global Thought Leader: Top 50 Global Thought Leaders and Influencers on Change Management (May 2020) by Thinkers360.

Business Book Ranking: Change Management Pocket Guide - Leadership of Change® Volume 2, ranked within the top 50 Business and Technology Books (Jan 2020) from Thinkers360 Thought Leaders.


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