• Peter F Gallagher

Leadership of Change - Lessons Learned

Updated: Oct 10, 2020

Ten key Change Management Lessons Learned


a2B Change Management Framework- Step #1 - Change Definition

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Is there a strategic fit with the change project? Be very clear on how the change project fits within the organisation's strategy, portfolio and the leadership

a2B Change Management Framework- Step #2 - Secure Sponsorship and Resources

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Does the change project have senior sponsorship?

Ensure they have time, they senior enough, they command respect and understand sponsorship

a2B Change Management Framework- Step #3 - Assess Previous Change

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Will previous change history impact future success?

A Change History Assessment (CHA) can provide insights and lessons learned which will be invaluable to the change team

a2B Change Management Framework- Step #4 - Develop Detailed Change Plan

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Is the change aligned with the wider programme plan?

Create a detailed change plan that follows a suitable change framework and is connected and aligned with the other work streams and the main programme plan

a2B Change Management Framework - Step #5 - Communicate the Change

Peter F Gallagher Organisation Change Management Keynote Speaker, Peter F Gallagher Change Management Expert, “Effective change communication is at the heart of successful change, it acts like the blood in our bodies, but instead of supplying vital oxygen and nutrients, communication supplies information and motivation to the impacted stakeholders” ~ Peter F Gallagher, The Leadership of Change - Lessons Learned, Is there strategic fit with the change project? - Be very clear on how the change project fits within the organisation's strategy, portfolio and the leadership, #LeadershipOfChange, The leadership paradox - Implementing organisational change management vs. delivering normal day to day operations, PFG Speaks, Sarah L Gallagher,

Are you communicating 10 times more than you think?

Communicate like how the blood flows in your body, but instead of supplying vital oxygen and nutrients, communication supplies information and motivation to the impacted stakeholders

a2B Change Management Framework- Step #6 - Assess Readiness

Peter F Gallagher Organisation Change Management Keynote Speaker, change Management lessons learned, Peter F Gallagher Change Management Expert, Change Management Definition, Change Management Framework (a2BCMF) – Step 6,  “Readiness is about ensuring the sponsor and leadership get the organisation and its employees ready so that resistance is limited and adoption is maximised.” ~ Peter F Gallagher, PeterFGallagher.com, Change Management Model, a2B Change Management Framework, a2B AUILM, a2B AUILM Employee adoption model, a2BBIS, a2B5R® Employee Behavioural Model, a2B5R, a2BCMF, a2B AUILM, Peter F Gallagher Author of “The Leadership of Change”, The Leadership of Change – volume 1, The Leadership of Change Fables, #LeadershipOfChange, PFG Speaks, Sarah L Gallagher,

Have the employees the capacity and are they ready for change?

Change readiness requires the sponsor and the leadership team to prepare the organisation and its employees for change implementation

a2B Change Management Framework- Step #7 - Manage Resistance

Peter F Gallagher Organisation Change Management Keynote Speaker, change Management lessons learned, Peter F Gallagher Change Management Expert, Change Management Definition, Change Management Framework (a2BCMF) – Step 7, “Are you aware that there will always be resistance? There are 3 groups of employees in any change journey: ‘Advocates’, ‘Observers’ and ‘Rebels’. Each reacts differently to organisational change and will have different levels of resistance” ~ Peter F Gallagher, PeterFGallagher.com, Change Management Model, a2B Change Management Framework, a2B AUILM, a2B5R® Employee Behavioural Model, a2B5R, a2BCMF, Peter F Gallagher Author of “The Leadership of Change”, The Leadership of Change Fables, #LeadershipOfChange, PFG Speaks Sarah L Gallagher,

Are you aware that there will always be resistance?

There are 3 groups of employees in any change journey: ‘Advocates’, ‘Observers’ and ‘Rebels’. Each reacts differently to organisational change and will have different levels of resistance

a2B Change Management Framework- Step #8 - Develop New Skills and Behaviour

Peter F Gallagher Organisation Change Management Keynote Speaker, Peter F Gallagher, Peter F Gallagher Change Management Expert, PeterFGallagher.com, Peter F Gallagher Speaker, Change Management Lessons Learned “If you do not change the employee mindset and behaviour, you will not get organisational change” ~ Peter F Gallagher, a2B Change Management Framework, a2B AUILM, a2B5R®,, a2BCMF, Peter F Gallagher Author of “The Leadership of Change”, The Leadership of Change – volume 1, The Leadership of Change Fables, #LeadershipOfChange, PFG Speaks, Sarah L Gallagher,

Have you performed a TNA to establish skill and behaviour gaps?

“If you do not change the employee mindset and behaviour, you will not get organisational change”

a2B Change Management Framework- Step #9 - Adoption

Has the AUILM® Model been used to gain employee adoption? "Align the employees with the strategy, new processes, systems and leadership to achieve adoption"

a2B Change Management Framework- Step #10 - Sustain and Close

Peter F Gallagher Organisation Change Management Keynote Speaker, Peter F Gallagher, Peter F Gallagher Change Management Expert, PeterFGallagher.com, Peter F Gallagher Speaker, Change Management Lessons Learned “Has the change programme been officially closed?” ~ Peter F Gallagher, a2B Change Management Framework, a2B AUILM, a2B AUILM Employee adoption model, a2BBIS, a2B5R® Employee Behavioural Model, a2B5R, a2BCMF, a2B AUILM Peter F Gallagher Author of “The Leadership of Change”, The Leadership of Change – volume 1, The Leadership of Change Fables, #LeadershipOfChange, Enabling the leadership of change, a2B Advisory Consulting, www.a2B.consulting, PFG Speaks, Sarah L Gallagher,

Has the change programme been officially closed?

"Ensure the programme has an official documented handover process to operations and benefits are tracked through the BSC and IPPs"

Peter F Gallagher is a Change Management Global Thought Leader, Expert, International Speaker, Author and Leadership Alignment Coach.


Ranked #1 Change Management Global Thought Leader: Top 50 Global Thought Leaders and Influencers on Change Management (May 2020) by Thinkers360.


Business Book Ranking: Change Management Pocket Guide - Leadership of Change® Volume 2, ranked within the top 50 Business and Technology Books (Jan 2020) from Thinkers360 Thought Leaders.


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