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  • Writer's picturePeter F Gallagher

a2B Change Management Framework® (a2BCMF®) - Step #10: Sustain and Close

Updated: Oct 12, 2021

10th Critical Organisational Change Implementation Step - Sustain Phase

Sustain and Close:

This step is about Sustaining and Closing the change after the organisation and employees have made the transition to the ‘B’ state.

One of the most difficult tasks in change management is to sustain the change, continuing adoption and aligning new behaviours with the organisation and employee scorecards to ensure benefits realisation

Business Benefits: Even after adoption, the change needs to be sustained. Without sustaining the change, it may not stick or provide long-term benefits realisation. It is important to sustain the change by closing the programme officially with governance approval and by transferring ownership to operations.

Business Objective:

Sustain: Ensuring ongoing benefits delivery and measurement:

❖ Benefits Delivery, Transition and Sustainment.

❖ Balanced Scorecard.

❖ Individual Performance Plan.

Close: Completing administrative activities and formal closure:

❖ Lessons Learned.

❖ Knowledge Transfer.

❖ Transfer of Ownership.

Change Management Framework® (a2BCMF®) Step #10 Sustain and Close,  “One of the most difficult tasks in change management is to sustain the change, continuing adoption and aligning new behaviours with the organisation and individual score cards to ensure benefits realisation”, Peter F Gallagher Change Management Expert and Global Thought Leader,

a2B Change Management Framework® (a2BCMF®)

The a2B Change Management Framework® (a2BCMF®) is a structured and disciplined approach to support organisations, leadership teams and individuals going through a change, the transition from the current ‘a’ state to the improved future ‘B’ state. The a2BCMF® has three phases and ten key process steps. Each phase provides change strategies, principles, analysis and tactics to move from one phase to the next.

The framework is based on over thirty years of international change experience and brings together leading practice in change, people and programme management. The structured programme approach, processes, techniques and tools focus on overcoming the failures of previous change by incorporating ten key steps and success elements for achieving organisational change. It supports strategic change implementation in terms of context, content and process. The framework is a comprehensive management model that allows executives, managers and change practitioners to successfully deliver and achieve organisational change. It requires a holistic approach and some steps can be performed simultaneously.

Note: This Article will be posted on LinkedIn Dec 2020


Peter F Gallagher is a Change Management Global Thought Leader, Expert, International Speaker, Author and Leadership Alignment Coach.

Ranked #1 Change Management Global Thought Leader: Top 50 Global Thought Leaders and Influencers on Change Management (May 2020) by Thinkers360.

Business Book Ranking: Change Management Pocket Guide - Leadership of Change® Volume 2, ranked within the top 50 Business and Technology Books (Jan 2020) from Thinkers360 Thought Leaders.



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