Cancellation Policy

We do our best to make sure our training goes ahead as planned. However, there may be occasions when things out of our control get in the way. At these times we’ll always do our best to overcome them.

We want to do whatever we can to facilitate you attending our training, even if that means you are unable to come on the course you have booked and need to reschedule a different one instead. With enough notice we’re generous about refunding places. We value our clients and customers and we want to be flexible, however we request that you try not to cause us expense, which could happen if, for example, you don’t attend the course without letting us know in advance, meaning  that we’ve already prepared your pack and have to pay the venue for your place.

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Payment Terms

Full payment is required at the time of booking, early bird should be 45 days before the course takes place.

 

Our Commitment

a2B Advisory Consulting Ltd commits to running each event as advertised except in exceptional circumstances whereby at least 28 days’ notice will be given along with a full refund of fees. We shall not be liable for any transport or accommodation costs incurred by the delegate.

a2B Advisory Consulting Ltd shall not be liable for any cancellation or early termination of a training day when such cancellation or termination is due to causes beyond its reasonable control (including, but not limited to, acts of God, war, industrial action, embargoes, government orders, prolonged loss of power, road closure, venue’s refusal to hire, or any other force majeure event). In such circumstances we will offer a full transfer to a future event but no refunds will be made.

 

Delegates Wishing To Cancel

In the event of the delegate wishing to cancel their place, the following provisions apply:

 

Transfers:

• Your place may be transferred to another person free of charge, as long as you let us know as soon as possible and at least 48 hours before the event, and as long as you provide us with contact details for the substitute person so that we can send them booking and venue details.

• You may transfer to another event free of charge, as long as you let us know as soon as possible and at least 7 days before the event.

• You may use your transfer to attend another training day (same training programme) within 12 months of the original day. If you transfer to a day in the next calendar year which has an increased price, you may need to pay the difference. We reserve the right to decline your request to transfer to a training day that is already or nearly sold out.

• If you later cancel a transferred place you are not eligible for a refund. You can instead opt to transfer for a second time. You cannot transfer a place more than twice.

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Full Cancellations:

If you do not wish to transfer your place to another person or another course, the following provisions will apply for refunds:

• If you cancel your place more than 45 days before the event takes place, you will receive a 100% refund less an administration fee of £150.

• If you cancel your place more than 30 days before the event takes place, you will receive a 75% refund less an administration fee of £150.

• If you cancel your place more than 20 days before the event takes place, you will receive a 25% refund less an administration fee of £150.

• If you cancel your place within less than 20 days of the training day, you will receive no refund.

 

Method Of Refund:

Refunds will be given via BACS to a UK based bank account and the delegate is responsible for providing us with the correct information to facilitate this.

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Changes to Courses:

a2B Advisory Consulting Ltd reserves the right to change any part of a published course; if this is caused by circumstances beyond our control.